HOW IT WORKS
TRY AT HOME WITH A SAMPLE BOX
What is a Revelry Sample Box?
The Revelry Sample Box is an innovative new way to try items on at home before you buy! We send you a package with the styles and sizes you select, along with a full set of fabric swatches so you can see the colors we offer in person! Each Bridesmaid sample is $10 and each bridal gown is $15. You can order up to 15 items, and if you order 3+ samples, shipping is free (return shipping is always complimentary). If your sample box is not returned, you will be charged full retail price for the contents, as well as $50.00 for the fabric swatches. Please note: Sample Boxes are only shipped to customers residing in the continental United States + Alaska and Hawaii.
What if the samples I want are out of stock?
Sample inventory changes daily, so make sure to sign up for notifications and we will send you an automatic email when that item returns to inventory! When you try to select a style and size combination that is not currently available, enter your email address above the black “Notify Me!” box to sign up.
How long does it take for a Revelry Sample Box to arrive?
Sample Boxes ship within 48 hours (Monday-Friday) and typically arrive within 3-4 business days via UPS. You will receive an email with tracking information once your Sample Box ships, and another email once it is delivered.
What is included in a Revelry Sample Box?
Each Sample Box includes your selected styles and sizes, a full set of fabric swatches, a tape measure, notes on how to measure, and a pre-paid UPS return label.
What color are the samples?
To ensure a timely delivery, sample styles arrive in the color available in the size you request. We do include a full set of fabric swatches in every Sample Box so you can see all of the colors we offer in person.
SIZING & FIT
How do I select the right size?
See our How To Measure guide to help you decide which sizes to order for your Sample Box. We recommend ordering the size that matches your largest measurement. If your exact size is not in stock, order one size larger. We are extensively trained on the fit, style, and construction of our entire collection, so if you need sizing advice contact us at email@example.com.
What should I do if I am in between sizes?
If you are in between sizes, order the next size up or the size that corresponds to your largest measurement. It is much easier to have something altered down a half size than up.
Does Revelry perform alterations?
Revelry does not perform alterations. Once you place your order, your dress is made according to standard sizing. While most bridesmaid dresses do require some alterations, our sizing policy aims to minimize the adjustments needed. If you're worried about needing adjustments, contact us at firstname.lastname@example.org. We are happy to recommend sizes that often don't require alterations!
What should I do if I’m expecting?
Congratulations! We typically recommend ordering 1-2, or more sizes up depending on how far along you’ll be at the wedding. Please keep in mind you will probably need to have alterations done to your dress to ensure the best fit. Contact us at email@example.com and we can help determine what size to order.
What should I do if I just had a baby?
Congratulations again! Everyone’s body changes differently after having a baby, so contact us at firstname.lastname@example.org and we can help determine what size to order.
Does Revelry charge extra for extended sizing?
There is no additional charge for extended sizes. Our bridesmaid line is available in sizes 0-32 and our bridal gowns are available in sizes 0-24
COLORS & FABRIC SWATCHES
How accurate are the dress colors on the website?
Screen resolution can enhance or dull the colors on a webpage, so we recommend ordering our swatches to keep so you can see the color in person! We also provide a full swatch book of the corresponding fabric of the item you choose in our sample boxes.
What is a dye lot?
A dye lot is the dye that fabric is dipped in to create the color. When dresses are not made in the same dye lot, it's challenging to guarantee that the tone of the garments will be the same. That's why we recommend bridal parties coordinate to order on the same day, or within one order.
Can I purchase additional fabric?
We offer the option to purchase our fabric for $15 per yard. This is handy for many situations; like having a local seamstress make matching flower girl dresses, adding sleeves to your dress, or making matching handkerchiefs for the groomsmen. Please keep in mind that their is a lead time for fabric ordered. Fabric ships within 4 weeks of order placement if your order March-January. Fabric ordered in February will ship within 6 weeks. Use the the links below to order additional fabric, including lining:
What does made-to-order mean?
The only inventory we stock is for samples, so each final order that is placed is made specifically for that customer according to the size, color and length they select. This is why we never run out of inventory and why we can offer so many options, it's the next best thing to a custom made garment! Since our garments are made to order and require time for production & shipping, make sure to pay attention to our seasonal delivery options.
Can I order by phone?
We require all orders to be placed by our customers, we do not process orders over the phone, but we are more than happy to walk you through the steps! Call us at 512-394-7607.
If I’m the bride, can I contribute toward the cost of my bridesmaid’s dresses?
Yes, and many of our brides do! We suggest placing the final order as a group and using cost sharing apps like Venmo or Paypal to organize the funds. You can also purchase a gift certificate for your bridesmaids!
Do we have to order together or can we order separately?
You can order together or separately! If ordering separately, we definitely recommend placing orders within the same week if possible. This helps guarantee dye lots (see colors & fabric swatches) and ensures everyone receives their items in the same time frame.
What if I need to make a change to my order?
As soon as you place your order, your item(s) begin the production process. If you need to update color, size, or style selections you MUST do so within 24 HOURS. Please double check your order before checking out and again when you receive your e-mailed invoice.
Does Revelry offer additional discounts?
Revelry's made-to-order bridesmaid line is already heavily discounted in nature since Revelry sells directly to you with no other retailers involved. The cost of our items are between 50% to 30% less than our gowns would be priced at if you could purchase them in bridal boutiques or other online retailers.
How long will it take to receive my dress?
Once your final order is placed, items are made-to-order by our production team. When placing your order, you will select the time frame in which your garment will be made (which changes seasonally), as well as the shipping service. These two times combined equal how long it will take to receive your garment from the date it is ordered. Due to increased demand during January & February (bridal season), we require a longer production time of 12 weeks for bridesmaid dresses and 16 weeks for bridal gowns. The standard 10 and 7 week options for bridesmaid and 12 week option for bridal will return March 1st. We guarantee that your order will ship out no later than the length of the selected production time.
Seasonal production times available:
The weeks are calculated from the day your order is placed to the day it is shipped
Order in March-December: Standard 10 week or Rush option 7 week (+30%)
Order in January - February: 12 week and no rush available
Order in March-December: Standard 12 week
Order in January - February: 16 week
Shipping services available and selected at check out:
UPS 2 day air
UPS Ground (Depending on your location ground shipping takes between 2-6 business days)
Does Revelry ship overseas?
We ship final orders worldwide! Our flat international shipping rate of $75 is applied to any destination outside of the US. *Please note: Revelry is not responsible for customs fees incurred upon delivery.
We do not ship Sample Boxes outside of the US, however, we can send Fabric Swatches to help our international customers see our colors options and fabric quality. Fabric Swatches ship for free!
What is the cost of shipping?
-Fabric Swatches: Free Shipping via United States Postal Service
-3+ Samples: Free Shipping. Discount is applied automatically at checkout
-Less than 3 Samples and Domestic Final Orders: Standard UPS shipping rates apply. Please click here to help estimate the cost of shipping to your address.>
-International Final Orders: Flat International Shipping Rate of $75 via UPS Worldwide Saver
*International Customers Please Note: Revelry is not responsible for any customs fees incurred upon delivery.
Do you ship to P.O Boxes?
We currently DO NOT ship to P.O Boxes. UPS will only accept shipments to a valid street address. We do not deliver to P.O. Boxes because of delays and your package will not be covered by any UPS Service Guarantee. If you enter a PO box address, an address correction will have to be made. Please let us know in advance if you have questions on where to send your package.
How long will it take for a Sample Box to ship?
Sample Boxes are shipped within 48 hours (Monday-Friday) of order placement. Once shipped, you will receive an email with UPS tracking information. UPS transit takes 3-4 days depending on your location. Click here to help estimate the transit time for your Sample Box.
When will my bridesmaid accessories ship?
Bridesmaid and Bridal accessories ordered with a made-to-order item will ship together. Our standard turnaround options are 10 weeks and 7 week rush for bridesmaids and 12 weeks for bridal gowns. However, during our busy season, if you order between January 1st and March 1st we only offer a 12 week turnaround for bridesmaids and a 16 week turn around for bridal gowns. Accessories ordered individually will ship within 2 business days. Veils are made-to-order and not refundable.
Returns & Exchanges
How do I make a return or exchange?
Each garment is made to order, and we don't keep regular inventory. For this reason, everything is FINAL SALE and cannot be returned or exchanged.
Belts can be returned within 14 days of receiving your order. Veils are not refundable. Belts must be in new condition and unworn. To make a return please fill out the Accessories Return Form (here) and follow the instructions. Please make sure to include your name and order number on the form.
What if my item arrives damaged?
Each item is checked for quality before being shipped to you. However, if your item arrives damaged, contact us at email@example.com and we will resolve the problem right away!
Can I return bridesmaid accessories?
Accessories can be returned within 14 days of receiving your order. These items must be in new condition and unworn. To make a return please fill out the Accessories Return Form (here) and follow the instructions. Please make sure to include your name and order number on the form.
How do I contact Revelry?
We would love to hear from you! Feel free to contact us anytime via email at firstname.lastname@example.org. You can also give us a call at (512) 394-7607 Monday thru Friday from 9:00 am - 5:00 pm CST.