Why is there a production delay?
Due to the impacts of COVID-19 and the emerging Delta variant, some manufacturing and transit operations are operating with delays. We are doing our best to mitigate this as a company that provides dresses for such an important day. We have also put several plans in place to expand our operations and get back to an on-time production schedule.
Here is our current production schedule:
- Standard Production for Dresses/Separates: 12-16 weeks
- **Rush Production: 8 weeks, only available for Chiffon, Tulle, Lace collections
- Fabric by the Yard: 6 weeks
- Ties: 10 weeks for Satin, Velvet. 8 weeks for Chiffon and Sequin
What orders are delayed?
Right now due to popularity, we are seeing slight delays on our satin, velvet and some sequin orders. Our chiffon and tulle line is running on time with no delays.
How delayed are they?
We are confident that delays are adding about 2-3 weeks to our previous production schedule, which is why we changed our production times to 12-16 weeks. Please plan accordingly when ordering for the wedding.
When will the delay be over?
Due to the ever-changing state of the Delta variant and COVID-19 on transit, we don't have an estimate on when production times will go down.
Can I place a rush order?
At this time, we are not offering rush for our satin, velvet and sequin line. We can only offer rush of 8 weeks for our chiffon and tulle line. We hope to offer rush production again in the future, but with the influx of orders and weddings, we cannot offer it for all of our collections at this time!
How do I know if my order is delayed?
We are doing our very best to communicate when orders are on the way to our fulfillment center or if they are delayed. Unfortunately as a young and growing company, we did not have insight into this with impacted orders in the Spring.
We are actively working to improve our processes and, in turn, communication around any delays. If you reach out to us directly at 12 weeks, we are happy to let you know where your order is in the production process.
Why is it so hard to reach Revelry?
We went from a team of 2 customer support reps to a team of 12 and growing; it is still not enough to handle the influx of wedding inquiries in 2021! We’ve made several hires and are training new stylists as fast as we can. We appreciate your patience and we apologize if you find it difficult to reach us. Our intent is to help every customer that comes our way!
What are the ways I can get in contact with you?
Email, Phone, Facebook Messenger and Instagram messenger. We are trying so hard to help everyone that reaches out!